1. Delete from inside the app
- Open ClearSay on your phone.
- Tap the Profile tab at the bottom.
- Tap Settings → Delete account.
- Confirm the prompt. Your account is deleted immediately.
2. Delete by email (if you cannot sign in)
Email support@clearsay.app from the address associated with your ClearSay account with the subject line Delete my account. We acknowledge your request within 10 business days and complete deletion within the timeframes required by applicable privacy laws (in any event within 90 days of a verified request).
3. What gets deleted
- Your account profile (email, name, sign-in identifiers, preferences, XP, streaks, league position).
- All audio recordings you have ever submitted.
- All AI analysis results (pronunciation, grammar, fluency scores and feedback) linked to your account.
- Authentication identifiers and associated push-notification tokens.
4. What is retained
- Anonymised, aggregate statistics (e.g. daily active users) that cannot be linked back to you.
- Payment records that we are legally required to keep for tax and accounting (kept up to 7 years). These contain no content from your recordings.
- Security logs with hashed identifiers, retained up to 90 days for fraud prevention.
5. Subscriptions
Deleting your ClearSay account does not cancel an active App Store or Google Play subscription. Manage subscriptions in your phone's Settings → Apple ID / Google Play account.